He certainly made our holiday more fun! Restaurants. Our first butler, Luis never appeared but Jose became our butler and was most attentive and helpful. As a bird watcher, the bird population was lovely and again very cheeky! As privilege residents we had the services of a butler. Very naughty but cute! The iguanas came in all sizes and are facinating. We had families of coatis, two deer, racoons. Despite this, the wild life was abundant. The planting was excellent and the gardeners worked very hard. I rather think every room was quiet too, The public rooms in hotel were spotlessly clean as were the restaurants. They had a good view of the grounds and were quiet. My husband,two dear friends and I stayed after our holiday in Egypt was cancelled. The staff are what makes this hotel a five star they are so helpful and everyone will always give you a smile and say hola! If you like wildlife its amazing! We saw Coati's which are everywhere so so cute, lots of iguanas. The staff are always mowing, striming painting,chopping down coconuts. The pools are really good you have the noisey pool with the swim up bar which is very busy and that is where they have the foam party on Saturdays.Then there is the quiet pool and the beach which are really nice and relaxing and you can always get a bed without getting up at 7am to get around the pool. The entertainment was the best especially the magic show! Jennifer and the entertainment team do a brilliant job getting people up but also they dont pester you to join in. Five to choose all very good and no need to book and you can visit as many times as you like!. Our room did need updating a new mirror and new toilet seat is all it needed and the sofa had a few stains on it. Ask if someone can take to your room in the golf buggy we tried to find our room in the dark but failed and had to flag down a golf buggy who took us to our room. We arrived in Mexico in the afternoon the airport is awful! And then trying to find the bus was just as bad!!. We flew on the Dreamliner and decided to pay the extra and went Premium and we were not disappointed. This was our first visit to Mexico and we really enjoyed it. Although we declined we found that they had already booked us in an ocean view room. The attempts by the people selling premium services are pushy and are so bad at times that you dont want to visit the lobby (which is amazing by the way.) When we checked in they tried to upgrade us to an ocean view room. Complaints: While most of the guests are fine and courteous there were some that frankly were as rude to the staff as you can possibly imagine. We stayed at the Iberostar up the coast a couple years ago and I have to say that although this resort is much smaller it is every bit as good. The pillows are fine better than the ones you had at summer camp, better than a motel 6 but not as good as a Hilton. Try the cream of bean soup, and the salmon!!! Based on other reviews we brought pillows from home. If you are looking for tacos and burritos you are not going to find it this isnt taco bell, This is actual Mexican food. The Mexican is outstanding and very traditional. The food is excellent, the hot food at the buffet is hot, the cold food is cold and it is all good. Specific to the food, I have to say if you cant find something good to eat here you are just too fussy. Guests can relax during their stay at the Despacio Spa Centre and be taken care of as a Privilege guest.The service is over the top, the room was clean and comfortable, the grounds are perfect. The resort has recently renovated rooms and a varied range of dining options with various themed restaurants. It is located in the heart of the Mexican Caribbean and very near to Playa del Carmen. Ocean Maya Royale is an Adults Only resort that stands on the Riviera Maya seafront. We are happy to announce that Ocean by H10 Hotel’s property in Mexico, Ocean Maya Royale, has received the Certificate of Excellence by Trip Advisor in 2019. Online reviews have become a convenient, accessible, and trustworthy way for travellers to get a clear picture of what their stay will look like.
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